E-Banking Performance - Service Quality in India | Original Article

ABSTRACT:

ABSTRACT

The technology is changing rapidly so global business organizations are restructuring their business models and adopting value chain engineering for better productivity. Likely, financial sector is also changing as per changes in regulatory and technological advancements. The famous quote by Bill Gates that banking is vital to a healthy economy but banks themselves are not (Mia, 2007) highlights the crucial nature of the electronic forces that are affecting banks more than any other financial service provider group. Several innovative changes in procedures and methods of operations for day to day working of banks are taking place not only in developed countries but also in developing countries like India. This transition of business operations by banks have created new mode of operation called E-Banking. Convergence of technologies like computers, electronic equipment’s and communication networks have made a sea change in preparation and presentation of accounting information and providing banking services.